Cancellation & Rescheduling Policy

1. Standard Bookings (Scheduled >24 Hours in Advance)

Cancellations More Than 24 Hours Notice: Clients receive a full refund of the Booking price, excluding the non-refundable Stripe processing fee (~3%).
Cancellations Within 24 Hours: If a Client cancels within 24 hours of the scheduled start time, a 50% Cancellation Fee applies to compensate the Provider for the reserved time and lost opportunity.

2. Same-Day & Instant Bookings (Scheduled <24 Hours in Advance)

For Bookings made and scheduled to occur within the same 24-hour window, the standard “24-hour rule” is waived in favor of an “En Route” rule:

Before Provider is En Route: If the Provider has accepted the job but is not yet En Route, the Client may cancel and receive a full refund of the Booking price, excluding the non-refundable Stripe processing fee (~3%).
After Provider is En Route: Once the Provider is En Route (marked as such in the WorldKam App or verifiable via GPS/communication), any cancellation will trigger the 50% Cancellation Fee.

3. Stripe Processing Fees

Please note that once a Provider accepts a job, Stripe immediately processes the transaction. The Stripe processing fee (approximately 3%) is retained by the payment processor and is non-refundable in all cancellation scenarios, including those where the Client is otherwise “fully” refunded.

4. Verification of Status

A Provider is considered “En Route” the moment they update their status in the WorldKam App to “En Route” or provide other verifiable evidence (such as GPS data or time-stamped communication) that they have begun transit specifically for the Client's Booking.

5. No-Shows

If a Client fails to arrive at the designated location within 20 minutes of the scheduled start time, it will be treated as a Late Cancellation, and the 50% Cancellation Fee (plus the Stripe fee) will apply.

6. Provider Cancellations

If a Provider cancels a Booking, the Client will receive a 100% refund, including a credit or refund for the Stripe processing fee and the WorldKam booking fee.

7. WorldKam Booking Fee

A flat WorldKam booking fee is charged to the Client at the time of booking and is shown upfront at checkout. This booking fee is refundable when a cancellation qualifies for a refund under the windows described above (for example, a Standard Booking cancelled more than 24 hours in advance, or a Same-Day/Instant Booking cancelled before the Provider is En Route). For any cancellation that falls outside those windows (including cancellations within 24 hours, cancellations after the Provider is En Route, and no-shows), the booking fee is non-refundable. If a Provider cancels, the booking fee is fully refunded to the Client.