Cancellation & Rescheduling Policy

1. Standard Bookings (Scheduled >24 Hours in Advance)

Cancellations More Than 24 Hours Notice: Clients receive a full refund of the Booking price, excluding the non-refundable Stripe processing fee (~3%).
Cancellations Within 24 Hours: If a Client cancels within 24 hours of the scheduled start time, a 50% Cancellation Fee applies to compensate the Provider for the reserved time and lost opportunity.

2. Same-Day & Instant Bookings (Scheduled <24 Hours in Advance)

For Bookings made and scheduled to occur within the same 24-hour window, the standard “24-hour rule” is waived in favor of an “En Route” rule:

Before Provider is En Route: If the Provider has accepted the job but is not yet En Route, the Client may cancel and receive a full refund of the Booking price, excluding the non-refundable Stripe processing fee (~3%).
After Provider is En Route: Once the Provider is En Route (marked as such in the WorldKam App or verifiable via GPS/communication), any cancellation will trigger the 50% Cancellation Fee.

3. Stripe Processing Fees

Please note that once a Provider accepts a job, Stripe immediately processes the transaction. The Stripe processing fee (approximately 3%) is retained by the payment processor and is non-refundable in all cancellation scenarios, including those where the Client is otherwise “fully” refunded.

4. Verification of Status

A Provider is considered “En Route” the moment they update their status in the WorldKam App to “En Route” or provide other verifiable evidence (such as GPS data or time-stamped communication) that they have begun transit specifically for the Client's Booking.

5. No-Shows

If a Client fails to arrive at the designated location within 20 minutes of the scheduled start time, it will be treated as a Late Cancellation, and the 50% Cancellation Fee (plus the Stripe fee) will apply.

6. Provider Cancellations

If a Provider cancels a Booking, the Client will receive a 100% refund, including a credit or refund for the Stripe processing fee.